FAQ
What comes in my nail order?
You will receive your nail set as well as our application kit which includes a nail file, nail buffer, alcohol wipes, cuticle pusher, nail glue, nail stickers and cuticle oil.
How many nails come in a set?
You will receive 10 nails in your ordered set. Make sure you are checking your nail measurements for a proper fit.
How long will my nails stay on?
1-3 days: Either apply the nail stickers to the back of the nail and stick them on and they will last for up to 3 days OR you can apply a thin strip of glue from the cuticle to the tip (bring glue incase one pops off).
5-7 days: Apply a small pea-sized amount to each individual nail and a small amount to the back of the nail. Do not apply to close to the skin as some glue may leak out when pressure is applied when putting on the nail.
7-12 days: Follow full instructions on the back of the nail card.
Are the nails reusable?
Yes! Depending on how long you have worn them for and the usual wear and tear of the nail you can gently buff the back of the nail to remove the old glue and reapply the nails.
How do I figure out my nail size?
Take a look at our sizing chart to determine your nail size.
What if my nails don't fit the standard size?
If none of the standard sizes fit your nail measurements, select "custom" and leave your measurements at checkout in the instruction box: Thumb, Index, Middle, Ring, Pinky.
How long does it take to process and ship my order?
Current processing time is 5-14 days, please understand that I only have my one set of hands to paint, pack, and ship the orders.
What if my parcel is lost?
Once handed over to the carrier, Ti Adoro has no control over the packages. If the address provided was correct, contact the local post company responsible for delivering the package.
Do you offer refund or exchanges?
Due to the nature of the product for sanitary reasons we do not offer exchanges and means all sales are final. In this case please make sure to double check your order and nail size before placing your order.
Any claims on quality/damage/defective items must be submitted in a 2 week timeframe from once the order has been received.